FAQs

FAQs

Delivery

UK shipping is via Royal Mail Recorded Delivery at £3.95. UK orders over £30 get free delivery!

International shipping is £5.95 worldwide.

Returns

You must let us know if you wish to return a faulty item, or an item you have decided you do not want asap (maximum of 3 days of receiving your order).

Once you have emailed us and we have given you a return address, items must be returned within 7 days in a new and re-saleable condition and must be returned in original packaging.

We recommend you use a recorded delivery service for your own protection as we cannot be held responsible for items lost or damaged in transit.

Please email sales@statement-necklaces.co.uk to arrange for a refund of your order and to obtain a return code; we are unable to accept returned packages without prior authorisation. Please include your full name, transaction ID and the reason for your return.

Due to hygiene reasons we do not offer a refund on any earrings unless they are of unsatisfactory quality.

Please be aware that goods are returned at your own expense unless faulty.

P&P costs are non-refundable. If your order qualified for free p&p and you wish to return an item and this makes your order total come below the free delivery amount required, your refund will have our postage cost deducted (£3.95 for orders totalling under £49.99 or £4.99 for orders totalling £50 or over) e.g. you buy two necklaces for £20 each and qualify for free delivery, you then want to return one necklace, making your new total spend below the required £30 minimum to qualify for free delivery. We will refund you the £20 for the necklace you wish to return minus the £3.95 postage for your order to you.

If you used a discount code and want to return part of your order, the refund will be minus the discount code. e.g. You buy 3 necklaces, £10 each amounting to £30, you use a 10% off code and get £3 off your order, you then wish to return one necklace, your refund will be £7 (£10 minus the £3 discount)

Quality

Please note, all our jewellery is costume jewellery and that is reflected in the price, some necklaces have a vintage look metal or can look slightly tarnished. Some pieces are better quality than others.

Colour can vary slightly from the actual necklace, compared to the photos on the website due to different monitor settings and the lighting/flash when the photos are taken.

Necklace clasps and chain lengths can vary slightly. Please contact us if you’d like to know exactly what clasp or length the necklace you will be sent has, before you complete checkout.

Stock

Please contact us if you like a necklace that is currently not in stock.